Care Information

• Wash gently in cold water using mild detergent.
• Do not bleach or use harsh chemicals.
• Turn garments inside out before washing.
• Dry in the shade; avoid direct sunlight.
• Do not tumble dry.
• Iron on low heat; avoid ironing directly on embroidery or prints.

For Embroidered / Delicate Items:

• Dry clean only.
• Store in a cool, dry place.
• Use garment covers to protect from dust and snagging.

General:

• Follow the care label provided with the product.
• Handle with care to maintain fabric beauty and durability.

Thank you for shopping with Simran Exclusive. We aim to deliver your orders safely and on time. Please read our shipping and delivery policy below.

1. Shipping Locations

We currently ship across Canada.

2. Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on Saturdays, Sundays, or Public Holidays.
• You will receive a confirmation email once your order has been shipped.
  

3. Shipping Time & Costs

Shipping charges are calculated at checkout based on your location and order weight.

Estimated Delivery Times (Canada):

• Standard Shipping: 4–8 business days
• Express Shipping: 2–4 business days

Please note: Delivery times may vary during holidays, sales, or severe weather conditions.

4. Local Pickup 

• Free local pickup is also available from our store locations as per availability.
• You will receive a notification when your order is ready for pickup.
  

5. Wrong Address Disclaimer

Please ensure that the shipping address entered at checkout is correct.
Simran Exclusive is not responsible for:

• Incorrect or incomplete address entries
• Lost packages due to wrong address provided by the customer

If you need to change your address, please contact us within 12 hours of placing the order.

6. Damaged or Missing Items

If your order arrives damaged or with missing items:

• Contact us within 48 hours at  1888-212-3212
• Provide your order number and clear photos of the issue for verification

We will resolve the issue as quickly as possible.

7. Contact Us

If you have questions about our Shipping & Delivery Policy, feel free to reach us at:
📞 TollFree Number -  1888-212-3212